Technical Questions
What browsers does SolarScope support?
SolarScope works with all modern web browsers:
- Chrome 90+ (recommended for best performance)
- Firefox 88+
- Safari 14+ (Mac and iOS)
- Edge 90+
JavaScript must be enabled. Internet Explorer is not supported. For the best experience with Site Studio's interactive mapping, Chrome or Edge is recommended.
What are the system requirements?
SolarScope is a web application — no software installation required. You need:
- A modern web browser (see above)
- Internet connection (at least 5 Mbps for smooth map performance in Site Studio)
- Any operating system (Windows, Mac, Linux, iOS, Android)
Can I export my solar data?
PDF Reports (Pro): Export full project reports as PDF documents including all analysis data, charts, and AI insights.
Data tables: Individual analysis results can be copied from the project dashboard. Monthly irradiance tables support right-click copy for pasting into spreadsheets.
CSV export: Raw irradiance data export as CSV is available in project settings for Pro users.
Does SolarScope have an API?
A public REST API is on the SolarScope product roadmap for 2025. Enterprise customers can request API access on a case-by-case basis today — contact support with your use case and volume requirements.
Current API capabilities (Enterprise):
- Create projects programmatically
- Retrieve analysis results in JSON format
- Batch processing for portfolio screening
How is my data secured?
SolarScope uses HTTPS for all data in transit. User data, project analysis results, and AI conversations are stored in encrypted databases hosted in US data centers. We do not sell user data to third parties.
SolarScope is not currently certified under SOC 2 or ISO 27001, though these are planned for the future. For enterprise customers with specific data security requirements, contact support.
Can I use SolarScope on mobile?
Yes — SolarScope is mobile-responsive and works on smartphones and tablets. The full project analysis, AI chat, and basic Site Studio functions work on mobile. For detailed site mapping in Site Studio, a desktop or laptop is recommended for the best map interaction experience.
What happens if an analysis fails?
If a solar analysis returns an error, it's typically due to:
- API rate limiting from NASA POWER or NREL (retry in a few minutes)
- Location outside data coverage (very high latitudes or deep ocean)
- Temporary service outage
Check the SolarScope status page (in development) or contact support if issues persist. All analysis requests are logged, and support can manually retrieve data for failed analyses.
Is SolarScope GDPR compliant?
SolarScope complies with GDPR for EU users. You can request data export or deletion by contacting support. Our privacy policy details all data handling practices at solarscope.io/privacy.
Can SolarScope integrate with other solar software?
Direct integrations with PVsyst, Aurora Solar, or Helioscope are not currently available. However, you can use SolarScope analysis results (production estimates, GHI, PSH) as inputs to these tools manually. We're exploring integrations for future releases — contact support to express interest in specific integrations.